From The Essential Guide to Becoming a Flight Attendant, by Kiki Ward:
“Some airline interviews will involve role playing scenarios. . . . Following are some common scenarios you may hear in your airline interview along with an appropriate response.
“Scenario: A passenger is holding very tightly to an urn containing her mothers ashes and will not fit into the overhead, she is quite protective of it and fearful it could get broken. How would you handle the situation?
“Response: With great compassion relate to the passenger that safety regulations prohibit her from holding the urn for takeoff and landing. Explain that you will carefully place the urn in a safe, secure area for flight. Once you are in the air and the Captain has turned off the seatbelt sign and it is safe to move about the cabin, the passenger may then check on the urn if possible, and you will also continue to monitor the safety of the urn throughout the flight.”
See, I knew there was a reason I could never be a flight attendant. It’s that whole “with great compassion” thing.